BeDesk – Customer Support Software & Helpdesk Ticketing System

Description

BeDesk – Customer Support Software & Helpdesk Ticketing System

BeDesk is a self-hosted, feature packed customer support, ticketing, email management and helpdesk software that does not require any coding or server knowledge to setup.

It can automatically turn emails into tickets/replies and send agent replies made from BeDesk as emails. Customers can also create tickets and reply directly from BeDesk site.

 

Features

  • Email With Superpowers – Use as email management software, keeping your existing email account and receiving all the functionality of BeDesk.
  • Emails To Tickets – Automatically turn emails from customers into tickets on BeDesk and send replies from BeDesk as emails.
  • Notifications – Receive notifications via email, browser or mobile on various events, including new ticket, new reply, ticket assigned and more.
  • Easy Installation – Install BeDesk easily with no coding or server knowledge in a few minutes with our easy to use installer and documentation.
  • Reports – BeDesk will automatically generate reports on tickets, search, article views and more.
  • High Performance – BeDesk is lightweight and has lighting fast performance and page load time out of the box.
  • Optional Envato Module – Envato login, purchase code validation, earnings reports, automatic item importing and more.
  • Knowledgebase Management – Organize your knowledge base using categories and tags, create articles with a powerful html editor.
  • Appearance Editor – Change colors, images and text. Manage menus, SEO tags and more, all with a live preview using powerful appearance editor.
  • Translation Ready – You can translate BeDrive easily from admin area without any need for 3rd party applications or configuration files.
  • Responsive – BeDesk is fully responsive and will scale to the size of any device.
  • Open Source – You will receive full non-encrypted and non-obfuscated source code, so you can modify it (or hire a freelancer to do it for you) in any way you want.
  • Lifetime License – Pay once and receive a lifetime license. There are no recurring fees.
  • Documentation – In depth offline documentation included. It Explains everything from installation to the many features.
  • Social Login – Allow users to login with popular 3rd party sites (facebook, twitter, envato, google).
  • Professional Design – Pixel-perfect design based on google’s material design guidelines.
  • Search – Powerful search with multiple integrated providers, including elasticsearch, algolia, mysql and more.
  • Rich Text Editor – Ticket body uses a rich text editor, that allows file uploads, code formatting, inline images, canned replies, links, undo/redo, drafts and more.
  • Dark Mode – BeDesk comes with pre-built light and dark themes. You can fully customize them or add new themes via appearance editor.
  • User Settings – Let users change common settings like their timezone, language, country and more.
  • Roles – Flexible role system to assign users and agents to teams, organizations, companies and more.
  • Pages – Create custom pages (like terms of service or privacy policy) with html editor.
  • Menu Editor – All the menus across the site can be easily edited via drag and drop without any coding knowledge.